The Clinton Group- About CAS

Your company's success is vitally linked to keeping your customers informed. That is why The Clinton Group, Inc. has developed the Proactive Customer Relationship Management (PCRM) tool, a powerful automated, outbound service which allows you the flexibility to contact customers immediately, efficiently and cost-effectively.

Customer Alert System

Outage Alert
Storm Warning
Recall Notification

Consumer Awareness System

Scheduled Maintenance
Service Disruptions

Customer Affinity System

Deliver Messages to Members and Customers
Recorded Automatic Messaging
Reduce Customer Service Costs
Enhance Customer Service Programs

How Does CAS Work?

CAS uses your database to deliver organizational or corporate messages to thousands of your customers or employees by telephone. You have complete control over your messages which can be any length and changed instantaneously. This service enables you to deliver a personal message to each and every one of your customers or employees.

How Can CAS Help My Business?

Notify your customers of service disruptions	CAS proactively communicates to your customers
Notify your customers of new products or services	CAS can create consumer awareness quickly and cost-effectively
Announce the introduction of a new product or service	CAS can introduce, notify, assist and alert your customers with minimal cost
Alert your customers of cancellations due to emergencies, or notify customers of repair crew delays	CAS communicates problems before they become a crisis
Deliver a personal message to your customers even if they are not at home	CAS can deliver state of the art digital quality messages directly or via answering machines

Problem/Solution Scenarios

Problem: You have a major service disruption and need to notify all of your customers immediately.	Solution: CAS can reach thousands of your customers quickly and notify them of disruptions, outages and unexpected interruptions with personalized messages on a neighborhood level.
Problem: You have just reduced your retail prices and would like to notify your best customers.	Solution: CAS can schedule these calls at the most productive time of the day without taxing your internal resources.
Problem: You upgrade your system and you want to notify your customers of potential disruptions.	Solution: CAS can communicate the upgrade schedule on a daily or hourly basis.